Responsible Gaming Policy
Responsible play is based on clear boundaries, informed decisions, and the ability to stop when gambling is no longer safe or enjoyable. Pin-Up encourages players to treat gambling only as entertainment and to use available tools whenever they need limits, a temporary pause, or a longer restriction.
This text explains the main principles of responsible gambling and the measures available to help players manage their activity. It also includes information about vulnerable player protection, underage gambling prevention, external support organizations, and contact options for responsible gaming assistance.
Principle 1: Gambling Is Entertainment, Not Income
Gambling should not be used as a way to earn money, recover losses, pay debts, or solve financial problems. The result of gambling activity is uncertain, and losses are possible. For that reason, gambling should only involve money that can be spent on leisure without affecting essential needs.
Before gambling, players should decide:
- how much money they can afford to spend;
- how long they plan to play;
- when they will stop;
- whether they are calm and able to make clear decisions.
Gambling should remain balanced with work, study, family, relationships, hobbies, rest, and other responsibilities. If gambling begins to replace important parts of daily life, it may be necessary to pause and review the situation.
Principle 2: Limits Should Be Set Before Play
Limits are most effective when they are set before gambling begins. Decisions made after a win, loss, or emotional moment may be less controlled.
A useful first step is to set a deposit limit. Deposit limits help control how much money can be added to the account over a chosen period.
Players can set:
- daily deposit limits;
- weekly deposit limits;
- monthly deposit limits.
A deposit limit should be based on personal financial circumstances. It should not include money needed for rent, bills, food, debts, savings, family responsibilities, healthcare, or other essential expenses.
If a deposit limit is lowered, the change takes effect immediately. If a deposit limit is increased, the higher limit will only apply after a 24-hour waiting period. This delay is intended to help prevent impulsive decisions and give the player time to reconsider the increase.
Principle 3: Breaks Help Maintain Control
Taking a break can help players avoid gambling during moments of stress, tiredness, frustration, or pressure. A break may also be useful when a player wants to reflect on recent gambling activity.
A cooling-off period is available for temporary breaks. During this period, the player will not be able to place bets or make deposits into the account.
The available cooling-off periods are:
- 24 hours;
- 7 days;
- 1 month;
- 3 months.
A cooling-off period can be activated directly through the account settings. Once activated, it is applied automatically and immediately. It cannot be ended early. The player must wait until the selected period has finished. After the period ends, the account may be used again without an additional request.
Cooling-off is intended for short-term control. It can help create distance from gambling activity and support more considered decisions.
Principle 4: Stronger Restrictions Are Available When Needed
If a short break is not enough, self-exclusion may be more appropriate. Self-exclusion is a long-term responsible gaming measure that allows players to block access to their account and gambling activity.
The available self-exclusion periods are:
- 1 year;
- 3 years;
- 5 years;
- 10 years;
- lifetime self-exclusion.
Self-exclusion can be activated through the account settings or by contacting:
Once self-exclusion is activated, the account will be locked for the full selected period. The player will not be able to access the account, place bets, make deposits, or participate in gambling activities. Promotional emails and notifications from us will also stop.
Self-exclusion cannot be revoked before the selected period ends. Lifetime self-exclusion is permanent and cannot be reversed.
If a temporary self-exclusion period has ended and the player wants to restore the account, a written request must be submitted. Before reactivation, the player will be reminded about responsible gaming tools and encouraged to complete a self-assessment questionnaire.
Self-exclusion is designed to help players regain control and prevent further harm when gambling has become difficult to manage.
Principle 5: Warning Signs Should Not Be Ignored
Gambling-related problems may develop gradually. A player may first spend more than planned, then increase deposits, extend playing time, or return to gambling to recover losses.
It is important to pause if gambling begins to cause:
- guilt or remorse;
- financial pressure;
- conflict with others;
- secrecy about gambling activity;
- difficulty stopping;
- attempts to recover losses;
- stress, anxiety, or emotional discomfort.
If these signs appear, responsible gaming tools or external support may help reduce further harm.
Principle 6: Self-Assessment Can Help Identify Risk
If you are concerned about gambling behavior, ask yourself the following questions:
- Have you ever felt that you should cut down on gambling?
- Have people annoyed you by criticizing your gambling habits?
- Have you ever felt guilty about gambling?
- Have you ever felt remorse after gambling?
- Have you ever gambled again to steady your nerves or recover gambling losses?
You can also complete the Gamblers Anonymous questionnaire:
The answers may help indicate possible risk:
- 0 “Yes” answers: low risk for gambling problems.
- 1 “Yes” answer: moderate risk; further assessment may be needed.
- 2 or more “Yes” answers: high risk; further evaluation and intervention are strongly recommended.
This self-assessment is not a diagnosis. It is a reflection tool that may help players decide whether to take a break, set limits, activate self-exclusion, or seek external support.
Principle 7: Vulnerable Players Need Additional Protection
Some players may be more vulnerable to gambling-related harm and may require additional protection or restrictions.
A vulnerable player may be someone who:
- is under 18 years old;
- feels unable to control their gambling behavior;
- has requested to stop gambling or has previously been restricted from playing;
- is facing serious financial difficulties, bankruptcy, or similar hardship.
If any of these situations apply to you, contact:
Documents or proof may be requested before certain actions are taken. All requests will be handled with care and respect. Monitoring tools may also be used to identify signs that a player could be struggling with gambling behavior. If possible indicators of harm are noticed, the player may be contacted and informed about responsible gaming options.
We continue to improve the processes used to identify and protect vulnerable players.
Principle 8: Minors Must Not Access Gambling Services
Gambling services are strictly prohibited for individuals under the legal gambling age. Anyone under 18 is not allowed to register, access, or use the platform.
Proof of age may be requested from any registered user at any time. If verification is required, the account may be temporarily suspended until the necessary documentation is provided. If it is confirmed that the age restriction policy has been violated, the account may be frozen and any winnings may be forfeited.
To support age restrictions:
- users are informed during registration that gambling services are not available to underage individuals;
- players must confirm their date of birth and legal age when creating an account;
- documents verifying legal age may be requested;
- marketing and promotional activity is directed only at individuals of legal gambling age;
- attempts to involve underage users are prohibited.
If anyone under 18 is found using the site, winnings will be forfeited. Funds may be frozen, deposits made by a minor may be returned, and information may be passed to the relevant institution where appropriate.
Principle 9: Access Can Be Restricted on Shared Devices
Parents, guardians, and users who share devices with minors or excluded individuals may consider using filtering or blocking software to restrict access to gambling websites.
Examples include:
- Net Nanny — www.netnanny.com
- CyberPatrol — www.cyberpatrol.com
- GamBlock — www.gamblock.com
These tools may help reduce the risk of underage or unauthorized access to gambling content.
Principle 10: Support Should Be Used Early
If gambling becomes difficult to control or begins to cause financial, emotional, social, or personal harm, confidential external support is available.
GambleAware offers confidential advice, support, and resources for individuals struggling with gambling addiction. Its work focuses on minimizing gambling-related harm through education, treatment, and support services.
GamCare provides counselling, advice, and practical help in addressing the social impact of gambling. Its website is www.gamcare.org.uk, and its confidential helpline is available at 0845 6000 133. Non-UK residents can contact GamCare for details on international support organizations.
Gamblers Anonymous is an international fellowship offering a 12-step program to help people overcome compulsive gambling. Meetings are available worldwide, and members provide mutual support.
Gambling Therapy provides support and counselling for anyone adversely affected by gambling. Its professionals are available both in Great Britain and internationally. The website is www.gamblingtherapy.org.
Seeking help early can reduce further harm and support recovery.
Responsible Gambling Habits
Players are encouraged to follow these habits:
Set a deposit limit before gambling. Choose an amount that fits your financial situation and is intended only for entertainment.
Do not chase losses. Trying to recover lost money can lead to higher risks and further harm.
Set a time limit. Decide how long you will play and stop when the time is reached.
Avoid gambling when your judgment may be affected. Do not gamble when extremely stressed, depressed, under pressure, tired, or unable to concentrate. Do not gamble while under the influence of medication, drugs, or alcohol.
Take breaks. If you feel tired, frustrated, distracted, or unable to focus, stop playing and step away.
Use only one account. A single account helps you monitor how much time and money you spend on gambling.
Contact
For help with deposit limits, cooling-off periods, self-exclusion, vulnerable player protection, age restrictions, or other responsible gaming concerns, contact Support by email:
Support is available by email without additional cost. Information about you will not be shared with anyone else without your consent, except where required by applicable procedures, rules, or legal obligations.
Responsible play means setting limits, recognizing risks, taking breaks when needed, and asking for help before gambling causes further harm.